ALPMa

Member & resource management system

ALMPA // Member-based organisation
Australia & New Zealand

Challenge

  • The management of memberships and events, with complex relationships and groupings.
  • Complex information management and access requirements, based on memberships.

 

Solution

  • Custom membership management and event management modules built in Adobe Business Catalyst.
  • Complete user-driven content restructure (new Information Architecture) and website redesign.

 

Why Big Blue Digital?

  • Adobe Business Catalyst partner.
  • Mix of front-end development, Information Architecture and digital marketing skills.

 

Results

  • 90% of member transactions now occurring online.
  • Increased self-management and reduced administration.
  • Introduction of new revenue streams as a result of the project.
 

MANAGING LEGAL PRACTITIONERS WITH EASE

The Australasian Legal Practice Management Association (ALPMA) is a membership-based organisation, for individuals with management responsibility in a law firm or legal department of an organisation. They are a small team, often working remotely, so cloud-based solutions that saved time were a must.

ALPMA organise over 100 seminars and a major Summit annually, across Australia and New Zealand, and also maintain a vast library of resources provided (with differing levels of access) to members and others in the community.

Pricing and membership management are complex. ALMPA, therefore, required a highly sophisticated online solution, including a full content management review and website redesign, to better manage to meet the needs of their members.

Solution & Results

What started as a website redesign became a process of discovery about their organisation: understanding their goals and roadblocks allowed us to recommend custom solutions which we continue to work toward and refine each year, always keeping their goals, priorities and budget in mind.
 
Together, we have implemented new systems to provide more to their members, while reducing administrative burden and increasing productivity for the ALPMA team.
 
  • Creation of a user friendly resource library, which enables users to find the information they need, faster, all held within their Adobe Business Catalyst website platform.
 
  • Not only the build of the system to hold and sort the files, but also recommending and designing an information structure that would work for ALPMA and their members.
 
  • Responsive website development, meaning that users can always access information, no matter what device they are using.
 
  • Custom application development to manage the varying types of member sign-up, and also act as a full Customer Relationship Management system for the ALPMA team.
 
  • Improved user experience and member benefits through simple access to member-only resources and event bookings.

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