The Pinnacle

Stories and ideas from Big Blue Digital.

3 essential employee engagement metrics

Data is a powerful tool for any organisation. It can help you see where your company needs to make changes, if your goals are being met, if your employees are happy and much more.

Even if you don’t have a formal measurement in place, even having a cursory glance at these numbers and ratios every now and then will let you know how you’re tracking.

Let's dive in!

Engagement Score

Typically, this score is obtained by gathering feedback through surveys that are related to the employee-manager relationship. There are numerous tools out there to measure, but in a small team even regular staff check-ins can do the trick.

The score will give you an idea about how teams operate, their relationship with management, and their satisfaction with their job overall.

A low score in this metric can be linked to increased absences, disengagement and reduced productivity.

Positive Feedback Ratio

Everyone loves a gold star - and positive feedback can help employees thrive.

According to psychologist, John Gottman, the positive to negative feedback ratio is supposed to be 5:1. Yes, you can even measure how often to give positive feedback.

The positive to negative feedback ratio is supposed to be 5:1. Yes, you can even measure how often to give positive feedback!
via @bigbluedigital

While we don’t sit around tallying up how many times we’ve complemented each other on our work, we make time to share and congratulate each other on success each week, on a Friday afternoon ‘TIPPS’ session.

In this session we talk about our team values (which you can read about on our Who We Are page) and focus on work that was well done, problems solved and milestones achieved.

High Performer Resignation Ratio

Can you hold onto your high performers? Or do they move on quickly to “greener” pastures?

First, you have to define what high performance means to you, and how you might measure that. Depending on your size this will either just be an exercise in reflection or a deep dive into data. High performers can help drive a company forward, and boost morale and achievement across teams. If they’re not staying, why?

Experts in management will tell you that your employee data is even more important than your financial reports.

Don’t just measure earnings, traffic and revenue, but pay attention to internal metrics.

Create an open and accountable culture that your team will thank you for.

Want to know how? Read How Business Intelligence can Change Your Company Culture.


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